This policy explains what personal data we collect at cerrasoluciones.com, why we collect it and how you can exercise your rights, in accordance with Ley 1581 de 2012 and Decreto 1074 de 2015.
1. Data controller
CERRAMIENTOS Y SOLUCIONES ARQUITECTÓNICAS S.A.S., NIT 901786215-8. Email for personal data matters: info@cerrasoluciones.com. WhatsApp: +57 324 398 0117.
2. Data we collect
- Forms: name, phone number or email (one is sufficient), city and, if you wish, company, neighborhood, project description, approximate dimensions, assessment or configurator results.
- Browsing, only if you accept analytics: page views, visit source, loading speed and device technical data. See the Cookie policy.
- At first contact, we do not ask for your national ID number, full address, date of birth, banking details or sensitive data. If the project moves forward to contracting, invoicing or installation, we will only request what is necessary and tell you why.
3. Purposes
Required to respond: handle your request, contact you, prepare advice or a quotation, schedule technical visits and, if you enter into a contract, perform the contract and meet legal and accounting obligations.
Optional (only with your separate checkbox): send you news and commercial communications. Declining does not prevent you from requesting a quote.
Analytics (only if you accept analytics cookies): understand how the site is used to improve it.
4. Data sources
You provide the data directly on the website, via WhatsApp, or at our locations.
5. Data processors and service providers
- Lovable Cloud: website hosting and database.
- WhatsApp (Meta): when you choose to send your request via WhatsApp.
- Google: Analytics (only with your consent), Search Console, Google Business Profile, maps and fonts.
Some of these providers process data outside Colombia, which constitutes an international transmission or transfer. We do not sell your data or share it with advertising platforms.
6. Data subject rights
- Know, update, and correct your data.
- Request proof of the authorization granted.
- Be informed about how your data is used.
- Revoke authorization and request deletion when there is no legal or contractual obligation to retain the data.
- File complaints with the Superintendencia de Industria y Comercio (www.sic.gov.co) after exhausting the process with us.
- Access your data free of charge.
7. Inquiries, complaints, revocation and deletion
Write to info@cerrasoluciones.com with your name, the contact method you used and your request.
Inquiries: response within a maximum of 10 business days (extendable by 5 more, with notice to you). Complaints: a maximum of 15 business days (extendable by 8 more, with notice to you). If the complaint is incomplete, we will ask you to complete it within the following 5 days.
8. Protective measures
Role-based restricted access for authorized personnel, encrypted connection (HTTPS), server-side form validation and an authorization log that cannot be modified.
9. Retention and deletion
Requests that do not proceed: retained for up to 2 years from the last contact, then deleted. Customers: throughout the contract, warranty and statutory accounting and claims periods. Authorization records: for as long as the data is retained and for the time necessary to demonstrate authorization to the authority.
10. Minors
The site is not intended for minors, and we do not intentionally collect their data.
11. Security incidents
If an incident affecting your data occurs, we will investigate it, take steps to contain it, report it to the Superintendencia de Industria y Comercio where required and inform you if you are affected.
12. Effective date and version
Version 1.0, effective from October 28, 2026.
CERRAMIENTOS Y SOLUCIONES ARQUITECTÓNICAS S.A.S. · NIT 901786215-8 · info@cerrasoluciones.com. This document was prepared for review by a Colombian lawyer and may be updated; changes are published with a new version and date.